Hair on Kendal takes privacy seriously and is committed to protecting your personal data. This privacy notice will explain how we look after your personal data.

We do not share or sell the information we collect to any third parties, nor do we obtain information about you from anyone outside of our business. The information collected is not used for any other purpose than providing the services listed. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself.

We request the minimum level of personally identifying information to run our business properly.

This information can be as follows:

• Identity information including your first name, surname, date of birth, gender, and username or similar.

• Contact information – including your billing address, delivery address, email address and contact/telephone numbers.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Profile Data including purchases made by you, points collection on your loyalty card or blow-dry packages, preferences, feedback, and survey responses.

• Strand Test information signed waivers and other data relating to services for us to run the business effectively.

• Allergy Test Data includes allergy test information e.g. Patch Tests, and details of any medical conditions that might affect services. Depending on the service(s), we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may have an impact on our services.

• Appointment confirmations and reminders - we will often contact you via telephone, email, WhatsApp, Instagram or SMS to confirm appointments booked and remind you of future and upcoming appointments. We consider your having made the appointment as consent to undertake this activity, but you may opt-out at any time.

• Reviews and ratings - after visiting us we may occasionally send you a WhatsApp, email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity, but you may opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing

consent for us to do so.

Data Protection Officer at Hair on Kendal

We have appointed a Data privacy manager who is responsible for matters relating to privacy and data protection. The data privacy manager can be reached:

Email: hairbykayhan@gmail.com

Postal Address: Hair on Kendal, 22 Kendal St, London, W22AW

How is your personal data collected?

When you make an appointment in-salon, on the telephone, via WhatsApp, SMS,

Instagram, Tik Tok, Facebook or our booking systems.

• Direction interactions when you provide Allergy Test Data, complete waiver forms or when corresponding with us.

• Purchase our products or services.

• Enter a competition, promotion or survey

• When you provide feedback

• When you sign up to our loyalty cards, blow dry packages etc.

• Please note that Hair on Kendal operates a CCTV system that records your image during your salon visit. This is to ensure the security of the customers, employees, and overall business.